History
Bill McClung, founder of ARO, started his journey in the outsourcing industry in 1984 after spearheading the international expansion of one of the country's first print outsourcing divisions for one of the largest financial printing companies in the United States. In those days, the idea of Office Outsourcing was a completely foreign concept to the corporate world.
Through the experience he gained in managing centralized copy and print centers in New York, Bill came to understand the market's potential for the outsourcing industry so well that he became pivotal in the company's launch of their Canadian operations.
Because of his vast experience in outsourcing copy and mail centers both in the US and abroad, Bill gained strong credentials in the industry. In 1990 he recognized a new niche in outsourcing — independent on site managed services. Bill noticed how more and more companies provided staffing as a sideline to the manufacture or distribution of office equipment. Yet clients wanted a service provider that could focus on the management of on-site labor while providing consultation, acquisition and support for office technology — all without the bias of a parent company and/or Wall Street expecting minimum sales or special interests to be met.
From ARO's first days, Bill placed an extremely heavy focus on support for customers, overall customer satisfaction, employee development, and long term client retention. Twenty years later, ARO is one of the largest independent full-service administrative support firms in the country with over one hundred client sites nationwide. ARO's management, staff, and vendor partners have helped ARO succeed in its commitment to provide top-quality solutions and service.