History
Today Administrative Resource Options, Inc. (ARO) is the largest woman-owned, fully independent administrative outsourcing firm in the United States.
Established in Chicago in 1990 by Alecia and Bill McClung, ARO quickly grew beyond our foundation in copy and mail services in the Chicago legal market. In less than five years, our customer base extended from New York to California and our vertical markets broadened significantly to include a wide array of corporate markets. Our scope of services grew with us to include other administrative support functions such as records management, reception, and hospitality.
Since 2000, our coverage broadened still further. Today we service customers from New England to Hawaii in an impressive array of organizations including Fortune 500, Insurance, Education, Financial Services, Government, Manufacturing, Technology, International Media, and still others.
As our national footprint continued to grow, so did our scope of services. In today's market, many of our customers are looking for print and document management, managed print services, technology refreshes, and executive or departmental support staffing.
One thing that hasn't changed over the years is our commitment to our customers and to our employees.
Just as they did back in 1990, our customers today look to ARO for independent analysis, thorough implementation, ongoing comprehensive support and an eye to the future. More than ever before we know that we must track and report meaningful data that goes beyond the volume activity reports of the past. Today's customers are looking for industry benchmarks, service level compliance, and hard dollar cost savings every day.
With all of this in mind, ARO developed AROworks, a web-based technology suite that is both user-friendly and operationally groundbreaking. AROworks open source coding, its application of bar code technology, and its flexible platform allow customers to track everything from copy/print requests to courier packages to corporate assets.
Of course none of this would have been possible without our employees. Long before corporate social responsibility was a catch phrase, we knew that we had to attract and retain the best employees we could for each customer we serve. To accomplish this we have continually developed and refined benefit programs that mattered to our employees and the communities where they live. ARO's programs such as Charity Leave (1994), and Donate for Life (2005) have earned awards and recognition from government agencies and national publications.
More importantly than the accolades, however, is the correlation between employees who value their employer and the customers who benefit from the tenure, experience, and attitudes our employees bring to work every day.