Automotive
Consulting brings a powerful solution to piece together broken processes
Introduction:
This international leader in the automotive industry is known for their inspiring efforts in the areas of diversity in the workplace, corporate social responsibility and the environment. ARO was already staffing and managing many of their non-core functions in their central U.S. office including: copy center, mail room, shipping and receiving, supplies management, switchboard and intra-office courier. When a new challenge came along, to organize and centralize a critical business function, the customer turned to ARO for the solution.
Consumer Goods
A true turnkey solution: skyrocketing customer satisfaction while slashing costs
Introduction:
ARO’s relationship with this client, an international food consumer-goods company, in collaboration with the client’s property management company, has been an ongoing success story. When the client wanted to remodel the fourth building on their campus, they decided to model its new mailroom on the results ARO had achieved for them in the other three buildings.
Legal
Small firm, Big needs: ARO wows boutique law firm with fantastic service and cost reductions
Introduction:
This small, busy law firm was experiencing poor service and high costs in their self-staffed office services center. They considered looking at outsourcing this function. But as a small firm, they valued their “family atmosphere”, and were concerned about the ability of a service provider to assimilate well into their culture. They turned to ARO and were impressed with our cost reductions, service improvements and ability to fit in well with their corporate culture.
Manufacturing
ARO Takes the Lead: Support and marketing of mailroom staff improves cost-effectiveness and performance
Introduction:
This national paper manufacturer had a contract with a large outsourcing comany to manage some of their central office functions. Among the contracted services were: mailroom and shipping, legal copy/print center and payroll/check distribution. With no warning, the incumbent provider decided to exit the customer’s geographic region and sent a letter of contract cancellation to the customer. The vendor was cancelling their own contract with the customer! The company had less than 30 days to get a solution in place. Having experienced ARO’s exceptional service at one of their other offices, they turned to us for help.
Marketing Services
Changing service providers to attain cost savings, accountability, service, and results
Introduction:
A trade show promotional item, a rubber duck, sparked significant operational change and cost savings for one ARO customer. ARO’s signature rubber ducks are a play on our claim to “get all our clients’ ducks in A-R-O”. On this occasion an ARO duck ended up in the hands of the Director of Operations & Property Management of a national marketing services company.
The customer had recently acquired eight new locations in seven different states. The vendor in charge of overseeing these locations had little experience in labor management, which caused problems in several mission critical areas. ARO’s analysis identified areas of deficiency, and we designed and implemented changes in processes, procedures, workspaces, and training, turning the operation completely around.
Professional Services
ARO’s consulting expertise brings a challenging project to perfect completion
Introduction:
ARO has provided on-site managed services in multiple locations across the United States for over fifteen years to this prestigious global professional services firm. When they decided to sell two offices to two differenet entities, they had a challenge: how could they retain their legally-mandated seven years of records, while turning over the same to the new owners? ARO designed and delivered a virtual archive in record time for these clients.